Technical Assistant, Elite Crew

1 week ago

Johor Bahru, Malaysia Cretev Sdn Bhd Full time

**Job Vacancy: Technical Assistant (Elite Crew) - Johor** We are seeking a **Technical Assistant** to join our dedicated team. This role is responsible for ensuring the highest quality of service and customer satisfaction through a focus on **service restoration**, **new connections**, and **line management**. - **Employment Type**: Full Time Contract, 12 months. - **Basic Salary**: RM2200 per month - **Working Hours**: Monday to Friday, 8:30 a.m. - 5:30 p.m. - **Work Location**:Johor Bahru, Kota Tinggi, Muar, Kluang, Segamat. **Responsibilities**: - **Serve as a Technical Expert** Resolve complex technical issues within a customer's home, from the main connection point to all personal devices. - **Perform Internet Service Restoration** Take charge of restoring and repairing internet services at customer homes, ensuring a stable and reliable connection. - **Provide Advanced Technical Support** Address "beyond connectivity" issues and provide support for a broad spectrum of services and devices. - **Act as a Primary Escalation Point** Troubleshoot and resolve highly complex technical problems that cannot be solved by other field teams. - **Conduct Professional Consultations** Provide expert advice and solutions during on-site visits to ensure customer satisfaction and loyalty. - **Manage Field Operations** Maintain accurate documentation of all work performed and ensure the proper upkeep of the assigned company vehicle, tools, and inventory. **Job Requirements** - A Diploma in Telecommunications, Electrical, or Electronics. - Fluent in both Bahasa Malaysia and English. - Proficient in using computers. - Fresh Graduate are welcome to apply. **Why Should You Join Us?** - Work in a positive and cheerful environment within a government-linked company. - Comprehensive training will be provided. - Enjoy attractive benefit packages, including EPF/SOCSO/EIS contributions, annual leave, access to panel clinics, and insurance coverage. **Job Types**: Full-time, Contract Contract length: 12 months Pay: RM2,200.00 per month **Benefits**: - Health insurance - Maternity leave Application Question(s): - are you willing to work in a contract? - How many years of technical work experience do you have? - Do you have experience troubleshooting and repairing network connectivity issues? **Education**: - Diploma/Advanced Diploma (preferred) Work Location: In person

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