Internship Student
2 weeks ago
**Key Responsibilities**:
- Assist with guest check-in and check-out procedures
- Welcome and greet guests in a warm, friendly, and professional manner
- Provide accurate information about the hotel, rooms, services, and local attractions
- Handle guest requests, inquiries, and complaints efficiently and professionally
- Answer phone calls and handle reservations or transfers
- Maintain front desk organization and cleanliness
- Support other front office functions such as concierge, bell desk, and lobby management
- Update guest information in the Property Management System (PMS)
- Assist with daily reports, administrative tasks, and shift handovers
- Comply with hotel policies, grooming standards, and safety procedures
**Requirements**:
- Currently pursuing a degree/diploma in Hospitality, Hotel Management, or a related field
- Good communication skills in English (additional languages are a plus)
- Professional appearance and positive attitude
- Customer service-oriented and eager to learn
- Basic computer skills; familiarity with hotel PMS is a plus
- Able to work flexible shifts, including weekends and holidays
**Learning Outcomes**:
- Understand front office operations and guest service processes
- Develop communication, problem-solving, and interpersonal skills
- Gain experience with hotel reservation and check-in/check-out systems
- Learn to handle guest feedback and deliver exceptional service
- Build confidence and professionalism in a real hotel environment
**Internship Duration**:
Duration - 3 months, 6 months and more
**Benefits**:
- Meals provided during shift
- Uniform and name tag
- Internship allowance
- Certificate of Completion
- On-the-job training and mentorship
- Opportunity for future employment based on performance
**Job Types**: Internship, Student job
Pay: RM500.00 per month
**Benefits**:
- Free parking
- Gym membership
- Meal provided
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
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