Express Division Officer

1 week ago

Petaling Jaya, Malaysia GD Express Sdn Bhd Full time

**Key Responsibilities**:

- **Project Monitoring & Coordination** - Assist in tracking project progress by liaising with the Regional Manager (RM), Head of Branch (HOB), and agents to ensure timelines are met.
- **Operational Compliance** - Support supervisors and couriers in adhering to GDEX operation procedures to ensure operations are conducted efficiently and safely.
- **Operations Reporting** - Assist in coordinating and generating operational reports, ensuring all tasks are flagged for visibility and progress is closely monitored.
- **SOP Review & Updates** - Regularly review and update operational Standard Operating Procedures (SOP) to ensure alignment with current practices.
- **Cross-Department Support** - Assist with various duties and collaborate with multiple departments as needed, providing visibility, and flagging key tasks for follow-up.
- **Timely Reporting** - Ensure all reports required by management or HQ functional departments are completed and submitted in a timely manner.
- **Communication & Feedback Coordination** - Coordinate with branches and departments to gather survey results, feedback, and support for ongoing projects.
- **BCP Monitoring** - Assist in updating and tracking the Business Continuity Plan (BCP) for both the Express Division and Branch.
- **Proposal & Training Support** - Support the creation of proposals, process flows, and training materials related to SOPs.
- **ISO Compliance** - Assist with Express Division ISO documentation and compliance activities.
- **Audit Assistance** - Provide support in audit matters, ensuring all related tasks are flagged for attention and completed on time.
- **Project & Task Support**- Assist the Express Division Head with various projects and tasks as needed.
- **Administrative Support**- Help with administrative tasks such as attendance, claims, document retention, budget, memo, etc.

**Qualifications**:

- Strong organizational skills and the ability to track key tasks.
- Excellent communication skills (written and verbal).
- Ability to work with multiple teams.
- Experience in operations or project coordination is a plus.
- Able to work independently.
- Willingness to travel and drive if needed.
- Mandarin-speaking is a plus.
- Strong skills in Google Suite (e.g., Google Sheets, Google Slides, etc.).

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Supplemental Pay:

- Commission pay
- Overtime pay

Work Location: In person

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