Customer Service Associate
5 days ago
**Location: Jalan Ampang, KL**
**Tenure: 1 year contract (renewable)**
**Working hours: Mon-Fri, 9am-6pm**
This is a 1-year contract position, the role focuses on delivering a personalized and positive experience to our customers and agency members by:
- Engaging and interacting with customers
- Offering the right solutions
- Delivering on our service promises
Key Responsibilities
- Provide product and service info via face-to-face interactions
- Promote and educate customers on Self-Serve Facilities
- Resolve product/service issues end-to-end
- Handle escalations and recommend solutions
- Participate in projects and training sessions
- Support other branches when needed
**Requirements**:
- Passion for customer service
- Strong communication skills (verbal & written)
- Team player with a pleasant and adaptive attitude
- Able to handle customers and agents at all levels
- Strong decision-making and analytical skills
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,800.00 - RM4,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Application Question(s):
- What is your notice period?
- What is your expected salary?
- Have you worked in insurance industry before?
Work Location: In person
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