Sales Analytics Manager

**EC-Council** is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

**Job Purpose**:
The Sales Analytics Manager will play a critical role in supporting the SVP in managing the sales team's effective use of CRM systems (e.g., Salesforce & Zoho). This role ensures accurate, consistent, and standardized CRM usage across global sales teams and delivers timely sales and financial performance analyses to guide strategic business decisions.

**Key Responsibilities**:
**CRM System Management & Compliance**
- Oversee day-to-day CRMsystem usage by regional and global sales teams.
- Ensure data integrity, compliance with CRM standards, and uniform adoption of CRM best practices.
- Work with sales managers to drive CRM adoption, train users, and support change management efforts.
- Design and implement CRM workflows, reports, dashboards, and automation as needed.
- Drive the migration from Zoho to Salesforce

**Sales & Financial Analysis**
- Prepare and present regular and ad-hoc sales performance reports, KPIs, pipeline metrics, and forecasts.
- Conduct financial analysis and market trend evaluations to support business planning and strategic decisions.
- Collaborate with Finance and Sales teams to align data sources and improve reporting accuracy.

**Stakeholder Support**
- Serve as the key liaison between Sales, Finance, and IT teams for CRM-related projects and data needs.
- Support SVP in executive presentations, board-level data preparation, and strategic initiatives.
- Recommend improvements to sales processes based on insights from data analysis.

**Qualifications & Experience**:
**Education**:

- Bachelors degree in Business Administration, Information Systems, Finance, or related field.
- MBA or related postgraduate qualification is an advantage.

**Experience**:

- 58 years of experience in a sales operations, CRM administration, or business analytics role.
- Proven experience managing or administering CRM platforms (e.g., Salesforce, Zoho, etc.).
- Strong background in data analysis, financial modeling, and business intelligence tools (Power BI).
- Experience working in global or multi-regional teams preferred.

**Skills & Competencies**:

- Proficiency in Microsoft Excel (Advanced level), CRM systems, and BI tools.
- Strong analytical and critical thinking skills with attention to detail.
- Excellent communication and stakeholder management skills.
- Ability to train and support sales teams with varied levels of technical proficiency.
- Ability to manage multiple tasks and priorities in a fast-paced environment.

**Working Conditions**:

- Based in EC-Councils **India (Hyderabad/Bengaluru)** or **Kuala Lumpur** office.
- Occasional travel may be required for training, audits, or regional meetings.
- Hybrid working arrangements may be available based on team needs.

**Additional Information**
We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Application Question(s):

- What is your expected compensation
- How soon can you join
- How many years of global sales analytics experience

Work Location: In person