Automotive Service Advisor

3 days ago


Petaling Jaya, Malaysia Bluegreen Motor Werks Full time

**Job description and responsibilities**:

- Attend to customers’ queries, service / repair needs & requirements in an attentive, prompt and courteous manner
- Plan, coordinate and schedule customer appointments ensuring efficient use of all resources including service team manpower, tools and equipment
- Complete Job Orders sheets and process the handover to the service team for diagnosis
- Coordinate with the service team to ensure timely and high-quality completion of work
- Equipped with thorough knowledge of the company's services, promotions, and policies
- Identify opportunities to upsell relevant products and services to customers, keeping abreast with the company services & policies and promotions
- To ensure work area, office, waiting area and common areas are clean and in proper order
- Be a team player to promote a customer-focused culture within the company
- To undertake any cross functional activities assigned by the management where necessary

**REQUIREMENTS**:

- Diploma in Automotive Industry or equivalent certificates in automotive field.
- Results-oriented with effective planning, organization, and problem-solving skills. Able to work independently with mínimal supervision
- Good communication skills - spoken and written (English and BM), with a service and teamwork mindset
- Knowledge of SQL accounting system and MS Office
- Six-day work week

**BENEFITS**:

- Salary will commensurate with relevant skills and experience
- Annual bonus
- Medical benefits
- Paid overtime
- Opportunity for career advancement

**Job Types**: Full-time, Permanent, Contract

Pay: From RM2,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- Automotive Service Advisor: 2 years (required)

Work Location: In person



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