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Junior Service Desk Analyst

2 weeks ago

Cyberjaya, Malaysia Aisling Consulting Sdn Bhd Full time

_**Main Job Tasks and Responsibilities**:_
- Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues.
- Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner.
- Escalate complex issues to appropriate IT personnel and collaborate with other teams to ensure timely resolution.
- Document, track, and monitor user incidents and requests using a ticketing system, ensuring accurate and detailed records of all interactions and solutions.
- Maintain a high level of customer satisfaction through professional and courteous communication, delivering personalized service, and ensuring follow-up on resolved issues.
- Conduct user training and provide guidance on the effective use of hardware, software, and other technology tools.
- Collaborate with IT team members to identify recurring issues and contribute to the development of knowledge base articles and standard operating procedures.
- Stay up to date with technological advancements, industry trends, and best practices related to IT service desk support.
- Contribute to the continuous improvement of IT service desk processes, workflows, and service delivery, suggesting ideas for enhancing user experience and increasing operational efficiency.
- **Education and Experience**:_
- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 1-2 years’ experience of hands on network technical ,IT Support, Technical support experience preferred.
- Ability to troubleshoot, test, repair and service technical equipment
- Experience interfacing with both internal team members and external customers

Contract length: 12 months

**Salary**: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Have you gotten your Covid booster shot?

Ability to Commute:

- Cyberjaya (required)

Willingness to travel:

- 100% (required)