IT Service Manager

**Required Technical Skill Set**: - ITSM Tool like Service Now or My Genie - Strong analytical skills with experience in data analysis and reporting - ITIL framework - Major Incident Management - Incident management - Change management - Problem Management - Service Request Management - Stakeholder Management **Must-Have** - 5 years of experience in...

About the role BIPO SERVICE MALAYSIA SDN. BHD.' is seeking a talented and experienced Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued...

Experience working with ServiceNow CSM module. - Lead ServiceNow major release upgrade implementation - Recognize and drive adoption of best practice techniques for ServiceNow development, and communicate with business users, including functional analysis, data flow, and data analysis. **Good-to-Have** - Certified Application Developer by ServiceNow -...

**Looking for Korean/Japanese Speaker** Degree holders with minimum 3-5 years of experience in supporting enterprise technologies or equivalent. Strong English/Korean/Japanese proficiency, written and verbal communication skills Positive, energetic, enthusiastic attitude Strong attention to detail Excellent at multi-tasking & task prioritization Skilled use...

Cantonese - MYR 5800 Simplified Mandarin - MYR 5800 Korean - MYR 8300 Degree holders with minimum 3-5 years of experience in supporting enterprise technologies or equivalent. Strong English/Korean/Mandarin/Cantonese proficiency, written and verbal communication skills Positive, energetic, enthusiastic attitude Strong attention to detail Excellent at...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

Duties: - Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time. - Comply with relevant regulations, internal guidelines, and procedures. - Support the business in achieving its financial goals and objectives - Manage customers’ complaints and feedback, escalate where necessary and...

Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...

Duties: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...