Mandarin Team Lead

Responsibilities: 1. Lead and manage a team of customer service representatives, providing guidance, support, and coaching as needed. 2. Develop and implement strategies to ensure high-quality customer service delivery. 3. Monitor team performance and provide regular feedback and coaching to drive improvement. 4. Handle escalated customer issues and...

Vacancy: Team lead - Customer Service (Mandarin Speaker) Location - Penang, Malaysia **Salary**: Negotiable Language: Mandarin + Eng Account: Video streaming **Requirements**: - At least 2 years of Team lead experience. - Prior experience in managing a customer support operation is preferred. - Experience in customer retention and cross-sell. - Strong...

**BE A MUSIC FACILITATOR!**_ **Overview** We conduct teambuilding events where groups learn to create and play music as a band/ensemble. Our programs focus mainly on guiding participants through the process of learning a new instrument and collaborating with one another to create a musical experience. As a facilitator, you will teach participants to play...

Vacancy: Customer Service - Mandarin Location: Penang, Malaysia. **Salary**: RM 3,500 (Basic) + One off relocation allowance of RM 2000. Market Support: Singapore Experience: at least 6 months of Customer Service. Education: SPM & above Start Date: ASAP Work Hour: 24/7 Headcount: 96 Job Scope: - Review seller, business and product information,...

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Trainer" a. Language: Mandarin and English b. Specialization: Customer Service background c. Target Onboarding Date: ASAP d. Location: Bayan Lepas, Penang e. Type: Full-time f. Shift: 24/7 **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training...

Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...

Job title: Shift Team Leader Industry: Glass Manufacturing Location: Sungai Buloh, Selangor **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to...

**Whom we seek?** - Able to communicate efficiently. - Preferred to have at least call centre experience. - Able to work on rotational shift. **What is your job tasks?** - Assisting customers via E-mail, chat, phone and other channels at a high degree of quality - Ensure all communication is handled professionally and promptly but with a human touch across...

Vacancy: Workforce Management Analyst - Mandarin Speaker - Location: Penang, Malaysia - Salary - RM 5000 - Work Schedule: Mon to Fri - 24/7 shift (Weekend off) - Head count - 2 *Malaysians - Experience: 1 - 3 years Workforce Management Analyst experience - Responsibilities: - Develop and implement Customer Service inbound and outbound contact...

**Language Requirement : Prefer Mandarin speaking** **Requirements**: - Able to speak in English and Bahasa Malaysia. - Experience in warehouse control and logistics environment at least 1 year. **Able to prioritize daily stock controlling, checking and reporting activities.** Able to work independently, efficiency and certain of stress...