Patient Engagement Coordinator

2 weeks ago

Remote, Malaysia Healthcare Hiring Firm Full time

**Pay**: $3-$5 per hour **(based on experience)**

**Key Responsibilities**
- Provide accurate and empathetic responses to patient queries regarding appointments, prescriptions, referrals, insurance, and general concerns.
- Escalate complex issues to the appropriate departments, ensuring timely resolution and keeping patients informed throughout the process.
- Conduct diligent follow-ups through multiple communication channels to ensure all patient concerns are addressed without delays.
- Maintain professionalism and empathy in all interactions to enhance the patient experience.
- Assist patients in scheduling, rescheduling, or canceling appointments while ensuring efficient provider availability.
- Coordinate with relevant departments to ensure pre-visit documentation and paperwork are completed before the appointment.
- Verify insurance details and assist with prior authorization processes as needed.
- Ensure timely reminders are sent to patients to reduce no-shows and improve adherence to care plans.
- Accurately document patient interactions, concerns, and resolutions in the Electronic Health Records (EHR) system.
- Track and update patient follow-ups, referrals, and pending tasks to prevent delays in care.
- Maintain compliance with HIPAA and clinic protocols for patient data security and confidentiality.
- Work closely with different departments, including Front Office, Billing, Referrals, and Medical Assistants, to streamline patient support.
- Identify process gaps and provide feedback to enhance patient engagement strategies.
- Contribute to the development of scripts and guidelines to standardize patient interactions and improve service quality.

**Qualifications & Skills**
- Prior experience in healthcare customer service, medical call support, or a similar patient-facing role is preferred.
- Strong communication skills with fluency in English, both verbal and written.
- Excellent problem-solving abilities with the capacity to assess situations and take appropriate action.
- Attention to detail and ability to follow strict protocols and documentation guidelines.
- Proficiency in EHR systems and remote communication platforms is preferred.
- Ability to handle a fast-paced environment, multitask, and remain patient-focused at all times.
- Stable internet & electricity connection, good working tools, and a quiet workspace to handle patient calls professionally.

**Schedule & Work Environment**
- Remote, full-time position with required availability during U.S. business hours.
- Must be available to respond to patient queries in a timely and professional manner.
- This role is ideal for individuals who are passionate about patient care, highly organized, and skilled in communication and problem-solving.

**Benefits**:

- Work from home

Application Question(s):

- What is your pay expectation?
- How would you rate and describe your communication abilities?
- Are you available to start immediately? Please provide a potential start date.

Work Location: Remote

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