Customer Sales
1 week ago
**Key Responsibilities**:
- **Order Management**: Manage customer orders from initiation to completion, including processing orders, tracking shipments, coordinating delivery schedules, and handling any issues that arise during the order process.
- **Problem Resolution**: Investigate and resolve customer complaints, concerns, and issues in a timely and efficient manner, ensuring customer satisfaction. Collaborate with other departments (e.g., sales, logistics, production) to find solutions to customer problems.
- **Follow-up**: Ensure all customer inquiries and issues are followed up to resolution, keeping customers informed about the status of their requests.
- **Order Processing & Documentation**: Enter orders into the company’s CRM or ERP system, track order progress, and ensure that all necessary documentation is complete and accurate.
- **Customer Feedback**: Actively solicit and gather feedback from customers to identify opportunities for improvement in products, services, and customer interactions.
- **Quality Assurance**: Ensure that all interactions meet company standards for quality, professionalism, and customer service excellence. Maintain high levels of accuracy in all customer-related activities.
- **Reporting**: Prepare and submit regular reports on customer interactions, satisfaction levels, and any recurring issues. Use these insights to support continuous improvement initiatives.
- **Customer Forecast Analysis**: Analyse customer purchase trends and forecasts to predict future demand and ensure that stock levels and production schedules align with customer expectations. Provide input into inventory planning and stock management based on forecast data.
- **Collaboration**: Work closely with internal teams, including project, logistics, and production, to ensure customer demand is met and that service delivery is efficient.
- **Forecast Adjustments**: Regularly review and adjust customer forecasts based on market conditions, customer feedback, and seasonal demand fluctuations. Ensure that internal stakeholders are informed of any significant changes in forecasted customer needs.
- Utilize the **Customer Portal** for all data entry and updates.
- Ensure regular follow-ups with the **Customer Portal** to maintain accurate and up-to-date information.
- Act as the point of contact for managing customer-related queries through the portal, adhering to agreed timelines and standards.
- Maintain compliance with customer-specific requirements and internal processes via the portal.
Pay: RM2,300.00 - RM3,500.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
**Education**:
- Bachelor's (required)
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