Project Manager

**Project Manager**:
**Full Time & Contract**:
*** You will be responsible for the planning, managing, organizing, and controlling of several projects at a time. You will be the gatekeeper to change requests, warden of scope, and chief of client communications. When talking with clients you must be firm but fair whilst ensuring that developers & designers have the necessary materials & direction to meet their goals and deadlines.

***

**The Role**:
You’re an experienced PM with a digital mindset and experience in a creative/technical agency, who is used to working in close collaboration with Clients, Brands & Cross-Discipline Teams. You are pragmatic, a natural problem solver, a clear communicator, adaptive, and will relish the opportunity to be a part of a new and exciting team. Naturally, you’ll bring all the skills a great PM has in their toolkit, so organizational, listening, negotiating, time & budget skills management are essential for the role.
- You’ll have a high level of proficiency in one or more of the many project management tools on the market and in other tools such as Sheet, slack, keynote, Clickup/Jira, etc. Where you have identified a skill gap you are or have engaged in learning to improve in that area.
- You have an understanding of eCommerce & digital trends and best practices within the industry. You’re also keen to expand this knowledge through both on-the-job and self-directed learning.
- Creative & Technically minded - we don’t expect you to know how to code, but you must be comfortable understanding CMS development, third-party integrations, front end technologies.
- Client facing - running meetings /status/workshops and guiding meetings to ensure objectives are met, strong client communications is a must.

**What You’ll Do**:

- Create necessary project documentation such as the project charter and project timeline.
- Plan, architect, and execute project management/development staying within project requirements, budget, and timeframes.
- Confirm and detail scope and requirements for requests, working with internal teams to accurately quote timelines and budget to clients.
- Provide thoughtful and in-depth client-facing burn reports with an eye to overall resource utilization and budget tracking
- Create and maintain timelines, and required documentation for each stage of projects.
- Maintain contact with client to ensure proper communication of expectations and deliverables.
- Utilize PM software for all project management software needs.
- Extract, review, and approve your project monthly retainer hours reports for all clients.
- Ensure projects are properly completed by maintaining ongoing contact with all stakeholders.
- Work with all departments to help gather company resources needs and fairly allocate resources.
- Kick off projects and tasks to internal resources concisely and efficiently. Track, estimate, and record hours of work for each project in the project management time tracking system.
- Pull budget analyses for your projects regularly to provide ongoing margin and profitability reports to internal and external stakeholders.
- Strive to provide knowledge and deliver service that exceeds client expectations.
- Contribute creative and innovative ideas; gather insights, facts and data to enrich the planning and creative processes for the client and internal teams.
- Conduct internal and client meetings to discuss project progress and to ensure that objectives are understood and achieved, establishing team rapport.
- Providing weekly project reports for both the clients and upper management.
- Accountable for the project scope, time, cost, risk, quality, communication, procurement, and workforce.
- Actively learn and develop your skills and work toward helping to coach junior team members.
- Handling change requests & being able to push back on clients when their requests may be endangering the project’s timeline or budget.
- Coordination of project team and sub-team activities.
- Contribute to internal projects and planning discussions.
- Develop documentation for standards and workflows.
- Collaborate with the Business Development Managers and Strategists to define, plan, and execute projects.
- Run project tasks through each sprint and update the team each morning at stand up.
- Review and research add-on items and technical issues that the client currently faces to ideate potential solutions
- Ensure smooth QA, UAT and Go Live processes.

**Requirements**:

- At least 3+ years of agency or client service experience
- Strong understanding of the software development lifecycle process.
- Excellent English written & verbal communication & presentation skills
- Interest & willingness to manage a team of designers & developers.
- Strong self-management practices with attention to detail.
- The ability to manage multiple projects with strict deadlines and remain calm under pressure.

**Bonus**:

- Shopify & Shopify Plus experience.
- Certification in proje