Content Operations Executive

1 week ago

Remote, Malaysia Swivelt Sdn Bhd Full time

Our client is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

**About the Job**

Our client's product team is at the heart of delivering exceptional user experiences across all our platforms. They are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Their culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them.

Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions.

We don't just build products—we shape the future of personal finance in Asia. We are looking for a meticulous and detail-oriented **Web Operations Executive** to join our team.

**What You’ll Do?**

In this role your key responsibilities will include the following activities,

**Content Updates**:

- Execute content updates in the product catalog using Contentstack
- Manage and update content in various CMS platforms such as HubSpot
- Ensure all updates are accurate, timely, and align with the brand's guidelines

**Task Execution**:

- Collaborate with the Product Manager and other stakeholders to clarify requirements and ensure that tasks are completed to the highest standard
- Manage links, images, and other assets in line with platform requirements

**Quality Control**:

- Monitor the platform regularly to ensure content accuracy and consistency
- Perform quality control checks on all content updates to identify and rectify errors, expired content, or dead links
- Work with the team to maintain a high standard of content across all platforms

**Platform Monitoring**:

- Regularly review the platform for content accuracy and operational efficiency
- Report any issues or discrepancies to the Product Manager and suggest improvements to streamline processes

**Collaboration**:

- Work closely with cross-functional teams, including marketing, product, and legal, to ensure content meets business objectives and regulatory requirements
- Participate in team meetings and contribute ideas to improve content operations and workflow efficiency

**In this role, we are looking for someone with**

**-Experience**: 1 year of experience in web operations, content management, social media management or a related field. Fresh grad with relevant internship experience are welcome to apply.

**-Technical Skills**:
○ Proficiency with content management systems (CMS) such as HubSpot.

○ Familiarity with contentstack or other headless CMS platforms.
- Attention to Detail: High attention to detail with a commitment to accuracy and quality.
- Communication: Strong communication skills with the ability to work effectively with cross-functional teams.
- Problem-Solving: Proactive approach to identifying issues and suggesting solutions.
- Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment

**The individual will be under a Work From Anywhere model from Malaysia**

Pay: RM3,000.00 - RM3,400.00 per month

Application Question(s):

- Notice period / Availability:

- Expected salary:

- Current/ Last drawn salary:
**Experience**:

- Content operations/ management: 1 year (required)

**Language**:

- Cantonese (required)

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