Customer Service Chat Representative for Travel

1 week ago

Cyberjaya, Malaysia REGENERATION RESOURCES Full time

Job Description:
We are seeking a highly motivated and experienced Customer Service Chat Representative who is a native Chinese speaker to join our exciting travel company. As a Customer Service Chat Representative, you will be responsible for providing excellent customer service to both Chinese-speaking and English-speaking customers through chat support. Your main goal will be to ensure customer satisfaction, resolve any issues, and assist with travel-related inquiries.

**Responsibilities**:
1. Provide exceptional customer service to Chinese-speaking and English-speaking customers through chat support, ensuring all interactions are conducted professionally and efficiently.
2. Answer customer inquiries regarding travel bookings, flight details, hotel accommodations, visa requirements, travel insurance, and other travel-related concerns.
3. Help customers with the booking process, including making reservations, providing price quotes, handling cancellations or modifications, and issuing refunds when necessary.
4. Resolve customer complaints and concerns promptly and effectively, ensuring a high level of customer satisfaction.
6. Assure accurate and timely processing of customer transactions, including payments, refunds, and booking confirmations.
7. Collaborate with other departments, such as Sales, Marketing, and Operations, to address customer queries and provide a seamless customer experience.
8. Document and maintain accurate records of customer interactions, transactions, and inquiries in the customer support system.
9. Stay up-to-date with the latest travel regulations, airline policies, and industry trends to provide accurate information and improve customer service.
10. Identify patterns in customer inquiries and provide feedback to the management team for continuous improvement of processes and customer support.

**Requirements**:
1. Native Chinese speaker with exceptional verbal and written communication skills in Mandarin Chinese and fluent English.
2. Previous experience in customer service or travel-related customer support roles is highly desirable.
3. Excellent problem-solving abilities and a proactive attitude towards resolving customer issues effectively.
4. Ability to handle multiple customer chats simultaneously while maintaining high attention to detail and accuracy.
6. Knowledge of global travel destinations, popular airlines, hotel chains, and vacation packages.
7. Strong empathy and the ability to create positive, personalized experiences for customers from diverse cultural backgrounds.
8. Ability to work in a fast-paced environment, adapt to changes, and prioritize tasks effectively.
9. Strong time management and organizational skills with the ability to meet deadlines.
10. Availability to work in shifts, including weekends and holidays, to ensure 24/7 customer support coverage.

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

  • Customer Service Chat Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...

  • Travel Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Travel Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Travel Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Taiwanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Travel Platform Chat Support Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    **Position Overview**: As a Travel Platform Chat Support Representative, you will be the first point of contact for our Mandarin-speaking users, ensuring they have a seamless and delightful experience on our platform. Your role involves resolving customer inquiries, providing travel recommendations, and assisting with various issues via our chat support...

  • Travel Customer Service

    1 week ago

    Cyberjaya, Malaysia Language Talent Solution Full time

    Mandarin-English Customer Service Specialist (Travel Project) - Location: Cyberjaya, Malaysia - Shifts: Rotational, including weekends - Responsibilities:Provide exceptional customer support for a travel-focused project, offering assistance in both Mandarin and English. Assist travelers with booking inquiries, flight reservations, hotel accommodations, and...

  • Customer Service Representative

    7 hours ago

    Cyberjaya, Selangor, Malaysia Manpower Malaysia Full time $20,000 - $60,000 per year

    Work Location: CyberjayaWork Hours: 24*7Job Expectations:• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email and chat• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel• Making outbound calls to the hotel in urgent cases• Manage customer...

  • Airline Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Mandarin-speaking passengers have a smooth and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **outstanding customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...

  • Airline Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Japanese-speaking passengers have a seamless and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **exceptional customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...

  • Airline Customer Service Representative

    4 days ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Japanese-speaking passengers have a seamless and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **exceptional customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...