E-commerce Executive

4 days ago

Shah Alam, Malaysia HYGR SDN BHD Full time

**Key Responsibilities**

**E-Commerce Operations**
- Manage day-to-day store operations and ensure product listings, pricing, and stocks are accurate.
- Coordinate with supply chain and finance for inventory planning, fulfilment, and payout reconciliation.
- Plan and execute platform campaigns (e.g. 11.11, Payday Sale, Brand Day) across all channels.

**Performance & Growth**
- Track and analyze KPIs: CTR, CVR, ATC rate, AOV, GMV, ROAS, and customer retention.
- Optimize each platform for performance — from keywords, reviews, and conversion paths to pricing and bundling.
- Conduct competitive and category analysis to identify trends and growth gaps.

**Affiliate & Creator Management**
- Recruit, onboard, and manage affiliate partners and creators across TikTok, Shopee, and other platforms.
- Develop affiliate incentives, commission structures, and campaign briefs.
- Monitor affiliate performance, sales contribution, and ROI.
- Work with marketing and content teams to align affiliate creatives and product storytelling.

**Marketing & Brand Consistency**
- Collaborate with content, paid ads, and design teams to create platform-optimized visuals and campaigns.
- Drive customer engagement and handle product Q&A, reviews, and feedback loops.
- Maintain consistent HYGR tone, storytelling, and visual identity across all e-commerce touchpoints.

**System & Workflow**
- Manage Shopify backend: product uploads, promotions, discount codes, and checkout experience.
- Recommend tools, automations, and integrations to improve efficiency and reporting accuracy.

**Requirements**:

- 1-3 years of experience in e-commerce operations or online marketplace management.
- Hands-on experience with **Shopee, TikTok Shop, Lazada, Shopify, and affiliate systems**.
- Data-driven, organized, and comfortable managing multiple platforms simultaneously.
- Strong communication and coordination skills across teams.
- Passion for sustainability, branding, and customer experience.

**Why Join HYGR**
- Work directly with founders and decision-makers — your impact is immediate.
- Be part of a fast-growing brand shaping sustainable personal care in Southeast Asia.
- Learn full-funnel growth — from operations to marketing to affiliate strategy.
- Supportive, growth-minded culture that values initiative and creativity.

Pay: From RM3,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Salary Expectation?

**Experience**:

- E-commerce: 1 year (preferred)

Work Location: In person

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