Assistant Manager, Franchise Operations

Purpose & Overall Relevance for the Organization:
- Strategically partnering with customers to drive Franchise stores operation performance by ensuring proper execution of established policies, procedures, initiatives and directives from adidas Global and sustaining daily store operation excellence- Key Responsibilities:
- Functional
- Drive commercial success of the stores by ensuring proper execution of established policies, procedures, initiatives and directives
- Coaching Store Managers on retail management standards and drive a service and selling culture
- Drive sell-through, monitor Franchise store performance KPIs and align sell-out process across internal functions
- Analyze relevant data to probe and challenge the status quo with the Account Manager, Marketing, Trainers, and Customer to maximize store performance
- Plan and prioritize structured store visits to maximize the Franchise’s performance
- Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Franchise Store Managers/ supervisors to increase their stores’ performance
- Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
- Drive cross-functional alignment with Own Retail, Marketing, and other departments to ensure excellent execution of the Franchise stores
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Ensure proper in-store Brand execution according to established standards and directives in all stores (category leading, campaign execution, visual merchandizing standard, etc..)
- Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores
- Assess and make recommendations to improve the commercial viability and availability of products for the Franchise stores
- Support the management of the store portfolio in the Market, including opening/closing and remodels
- Support the opening process for new stores, including new store location proposals, official sign-offs, and managing the operational processes related to the store opening (store development, layout planning, marketing, etc)
- Customizing the E2E people process and driving the implementation to ensure the recruitment, on-boarding, training and development of Franchise staff meeting adidas ORT expectations
- Coach, motivate and inspire Franchise operation staff to accomplish their goals and maximize their individual performance, both face-to-face and remotely
- Controlling
- To drive franchisee sell-out KPIs:

- Conversion Rate, Unit Per Transaction, Average Transaction Value, Average Selling Price, etc
- Pre-requisite Knowledge / Skills
Diploma/Degree in Sales / Marketing / Retail Management
Minimum 5 years of retail management experience with at least 4 years in operations, preferable experience in the sport or clothing industry
PC literature, excellent oral and written communication skills in English and local languages
Strong in organizational skills, meticulous and a team player with the ability to work independently
Able to multi-task
Good interpersonal and communication skills and self-confidence in interacting with all levels within and outside the organization
Mature, dedicated, resourceful and committed toward works, employees and consumersAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE - THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.

CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning - it helps us improve.

COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

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- JOB TITLE:
- Assistant Manager, Franchise Operations- BRAND:
- adidas- LOCATION:
- Petaling Jaya- TEAM:
- Retail (Back Office)- STATE:
- 10- COUNTRY/REGION:
- MY- CONTRACT TYPE:
- Full t