E-commerce Marketing Coordinator
2 weeks ago
**Full job description**
**Office location**:Simpang Ampat, Penang
**Responsibilities**:
**Online Sales Order Management**:
- Process and manage online sales orders efficiently.
- Ensure timely fulfillment of orders, including packaging, shipping, and tracking.
- Coordinate with logistics partners to streamline the delivery process and resolve any issues that may arise.
**Social Media Management**:
- Create posts across various social media platforms, including Facebook, Instagram
- Monitor social media channels for mentions, comments, and direct messages, responding promptly to inquiries and engaging with followers to build relationships.
- Develop and implement strategies to increase social media followership, engagement, and brand awareness.
- Analyze social media metrics and insights to assess the effectiveness of campaigns and adjust strategies accordingly.
- Stay updated on social media trends, tools, and best practices to continuously improve social media presence and performance.
**Local Platform Management (Shopee, Lazada & TikTok)**:
- Monitor and maintain product listings on local e-commerce platforms such as Shopee, Lazada and Tiktok
- Optimize product descriptions, images, and pricing to maximize sales and visibility.
- Respond promptly to customer inquiries and feedback to ensure a positive shopping experience.
**Marketing Strategy Support**:
- Collaborate with the marketing team to develop and implement effective digital marketing strategies.
- Assist in analyzing market trends, competitor activities, and customer behavior to identify opportunities for growth.
- Contribute innovative ideas for promotions, campaigns, and product launches to drive sales and brand awareness.
**Requirements**:
- Basic photography and video editing skills (experience with tools like Photoshop, Canva, CapCut, Adobe Premiere, etc. is a plus).
- Strong communication skills and a customer-first attitude.
- Ability to multitask and work independently in a fast-paced environment.
**Job Types**: Full-time, Permanent, Internship, Fresh graduate, Student job
Pay: RM1,800.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
**Language**:
- Chinese (required)
**Location**:
- Simpang Ampat (preferred)
Expected Start Date: 08/01/2025
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