Admin Executive

7 hours ago

Petaling Jaya, Malaysia SB Machines Sdn Bhd Full time

**Purpose of the Role**:

- To manage all reported Bad Actor devices through EJ analysis, provide reports, propose best possible technical resolution, remote support and communicate with SBM device vendors on complicated issues.

**Key Accountabilities**:

- Working on Bad actor device, propose possible best solution and support Field Engineers to perform remedial tasks.
- Identify root cause and resolution plan for bad actor device.
- To investigate suspected parts quality issues with the repair center/vendor and provide finding reports and resolution.
- Responsible for scheduling, organizing and conducting hardware technical training for Field Service Engineers from time to time.
- Keep training manuals up to date and confidential.
- Copy EJ files at the Banks or request EJ files from the Banks whenever required.
- Provide remote and onsite support to field engineers whenever required.
- Assist on any project required by management.

**Formal Education**:

- Possess at least a Bachelor in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.

**Experience**:

- At least 5 to 10 year(s) of working experience in the technical fields (IT, mechatronics or self-service banking terminals maintenance).

**Personal Qualities**:

- Able to work in a team environment
- Able to present solution in written and oral reports
- Possess analytic skills and good attention to details
- Able to speak and write in Bahasa Malaysia and English
- Pleasant/positive attitude and personality and able to work independently with minimum supervision.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- On call

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Electrical: 1 year (preferred)
- Mechanical engineering: 1 year (preferred)

**Language**:

- Bahasa Melayu & English (preferred)

License/Certification:

- Driving License (preferred)

Willingness to travel:

- 50% (preferred)

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