Application Support Analyst

6 days ago

Kuala Lumpur, Malaysia Royal Bank of Canada Full time

Application Support Analyst

**Job Summary**
- Monitoring the EOD batches and act immediately to identify the root cause for job failures and remediate.
- Monitor via ITRS Dashboard to ensure health of Application.
- Ensure timely delivery to downstream consumers (Front Office).
- Drive improved stability and higher quality of data delivered to Front Office.
- Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
- Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
- Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
- Develop scripts to automate processes using Powershell and other scripting languages.

**Job Skills**
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

**Additional Job Details**

**Address**:
MYS - Unknown location [DO NOT USE]:Kuala Lumpur

**City**:
Kuala Lumpur

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-10-11

**Application Deadline**:
2024-11-26

**I** **nclusion** and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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Job ID R-0000102748

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