HRss Specialist

**Job Summary**

You will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high quality and accurate service to associates in adherence with the Day-to-Day calls & transactional activities, HR Service Center service levels (SLAs) as well as key process, and operational metrics (KPIs).

**Responsibilities**:

- Maintains and updates Alcon associates' data in workday and other HR systems according to standard operating procedures
- Accountable for managing day-to-day inbound calls with Alcon associates and managers Managing a variety of HR processes and policies in accordance with the countries supported by the center
- Providing rapid, high quality and validated response/support to all HR related transactions and requests.
- Proactively takes ownership of requests received through the case management tool; being responsible for case opening and closing (end to end).
- Acts as a liason with Alcon associates, managers, HR team members and outside agencies in a professional and compliant manner at all times
- Works closely with the Global Information Systems team, various HR COEs and respective in country HR teams to provide accurate and timely resolutions to associate's HR queries Proactively contributes to & drives process improvements within the team
- Ensures compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
- Maintain Service Levels (SLAs) and key process and operational metrics (KPIs)
- Supports other duties as requested by the HR Leads/Manager

**Requirements**:

- Strong administrative ability, managing a complex and varied workload
- Excellent Communication and Customer Service orientation
- Intermediate level skills in Microsoft Office Suite

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM7,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Shared Service: 1 year (preferred)