Business Process Outsourcing Assistant Manager

4 days ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop and maintain the overall management of the BPOs (Business Process Outsourcing) supporting the local country as the primary point of contact
- Lead regular business reviews and any vendor relationship management activities
- Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets
- Ensure vendor service levels meet contractual targets and develop necessary countermeasures including defining penalties or developing action plans
- Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance
- Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates and contracts
- Lead regular business reviews and any vendor relationship management activities including vendor selection process and vendor operations strategy

**Requirements**:

- Minimum 5 years experience in customer service / call center, experience in vendor performance management is a plus
- Knowledgeable in Contact Centre Operations, the key performance indicators (KPI) and understands what is needed to drive performance in the Contact Center
- Strong analytical, problem-solving, and trend analysis skills
- Excellent presentation and collaborations skills; ability to communicate at a high level across diverse teams of stakeholders
- High energy, self-motivation, and ability to thrive in a fast - paced working environment with a customer focused attitude
- Ability to manage several on-going projects and deliver high quality and accurate results
- Ability to manage and mitigate potential issues and risks
- Proven ability to manage relationships within BPOs / across multiple stakeholders
- Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint)

  • Business Process Outsourcing Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia McCalla Integrative Full time 84,000 - 120,000 per year

    Business Process Outsourcing (BPO) ManagerDEPARTMENT : Business Support Solutions (BSS)LOCATION: KL Sentral, Kuala LumpurREPORTING TO: Head of Business Support SolutionsJOB OVERVIEWThe Business process Outsourcing Manager oversees the operational framework that enables the company's Offshoring services to function efficiently. The Business Support Solutions...

  • Business Analyst, Controls

    1 week ago

    Kuala Lumpur, Malaysia Royal Bank of Canada Full time

    **Job Summary** The Business Analyst works on Controls and Outsourcing compliance across legal entities and countries across APAC. Working hours: 9AM- 6PM **What will you do?** - Assist in ensuring compliance with local regulatory guidance (e.g., Singapore MAS, Australian APRA, China NFRA, Japan JFSA, and Hong Kong HKMA) and RBC’s outsourcing governance...

  • Technical Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VADS Business Process Sdn Bhd Full time 40,000 - 60,000 per year

    Company DescriptionVADS Business Process Sdn. Bhd. is a leading Business Process Outsourcing (BPO) provider dedicated to delivering innovative solutions for customer engagement, operational efficiency, and digital transformation. Operating across Malaysia and Indonesia, VADS manages over 50 million annual interactions with the support of over 12,000 skilled...

  • Operations & Outsourcing Governance, Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

  • Outsourced Driver

    1 week ago

    Kuala Lumpur, Malaysia Job Xcel Sdn Bhd Full time

    Position : Outsourced Pool Driver Reporting to : Admin Assistant and Manager Employment Type : 1-year contract **Job Specification and Description** Age : Between 27-40 years Gender : Male Nationality : Malaysian Academic Qualification : SPM **Job Role and Functions**: Safely transport staff/guests to and from various destinations but not limited to...

  • Solution Architect

    2 weeks ago

    Kuala Lumpur, Malaysia MSP OUTSOURCING SERVICES SDN BHD Full time

    MSPOS vision is to be recognized as a LEADING company providing innovative services in the field of business outsourcing and training and development of our clients talents. It's mission is to continuously committed to : 1. Provide IT and business outsourcing service using the latest technological tools which can deliver exceptional value for to its clients...

  • Director of Outsourcing, Accounting

    13 hours ago

    Greater Kuala Lumpur, Malaysia PKF Malaysia Full time

    We are a team of experienced personnel offering outsourcing of accounting and payroll services and corporate secretarial services. We are looking recruiting top practitioners to join our Management Team as part of our growth strategy and succession planning. Opportunities exist for specialists in the areas of accounting and payroll, who are ready to take on...

  • Assistant Audit Manager, Singapore Outsourcing

    13 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 240,000 per year

    Why join us?GIA is the Third Line of Defence to the bank, it provides independent, risk-based and objective assurance. GIA collectively possess or obtain the knowledge, skills, and other competencies needed to perform its responsibilities and audit all areas of the organisation. GIA auditors would get exposure to wide range of business knowledge,...

  • Assistant Audit Manager, Singapore Outsourcing

    13 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 180,000 per year

    Why join us? GIA is the Third Line of Defence to the bank, it provides independent, risk-based and objective assurance. GIA collectively possess or obtain the knowledge, skills, and other competencies needed to perform its responsibilities and audit all areas of the organisation. GIA auditors would get exposure to wide range of business knowledge,...

  • Executive/assistant Manager/manager, Operational

    6 days ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive/Assistant Manager/Manager, Operational Risk **If you are looking to excel and make a difference, take a closer look at us...** 1. RCSA Design and Control Testing Review - Review and analyze process flows / procedures / policies and identify risks associated with the business function - Assess process gaps and develop corrective actions to...