Service Desk Analyst

4 days ago


Bukit Jalil, Malaysia Abhidi Solution Full time

**Responsibilities**:

- Responsible for all operations activities e.g. Incident management, change management, service request.
- Key responsibility would be Operations services for Zoom platform
- Understanding of the Digital Industry with a focus on Digital Workplace domain including Voice, Video, Conferencin services and other collaboration services.
- Detailed understanding of ITIL framework
- Exposure and inclination towards Analytics and Numbers
- Good Analytical skills - well versed with MS Office (Word, Excel, PowerPoint) to prepare proposals, financial business cases and data analysis
- Collaborate with cross-functional teams to understand user requirements and provide technical support for Zoom-related
- queries.
- Manage and administer the Zoom platform, including user and DID provisioning, permissions management, and integration with other tools.
- Implement and enforce security best practices, including encryption, authentication, and access controls, to protect sensitive information.
- Stay updated with the latest Zoom features and updates and evaluate their applicability to our business needs.
- Assist in training employees and clients on how to effectively use Zoom features and functionalities.
- Analyze usage data and generate reports to identify trends, usage patterns, and areas for improvement.
- Collaborate with IT teams to integrate Zoom with other communication tools and systemMonitor and troubleshoot technical issues related to audio, video, and connectivity during Zoom sessions.

**Skills**:

- Must be good in English and Japanese
- Good IT support knowledge

Pay: Up to RM12,000.00 per month

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call



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