Content Moderation Specialist

9 hours ago

Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

**Responsibilities**:

- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Conduct basic data analysis and deliver defined process report.
- Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
- Collaborate with other functions of the E-commerce business unit to complete the designated work to meet the team's goal

**Qualifications**:

- Excellent written and verbal communication skills in English and Bahasa Malaysia.
- Good proficiency Mandarin will be added advantage but not required.
- Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
- Compliance or moderation operations experience is preferred - Strong analytical and research skills.
- Ability to work in a fast and evolving environment with detail-oriented focus.
- Able to work in Rotational Shift
- Able to work in Public Holiday and Weekend

**Salary**: RM2,700.00 - RM3,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

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