Operations Manager

**About The Company**:
Our client is a reputable bakery and confectionery retail chain in Malaysia.
- Positive work environment with strong bonds between colleagues.
- Opportunities for personal and professional development.
- Participating in the Company’s rebranding & marketing effort.

**Job Summary**:
To be in charge of operations of outlets for optimum growth and working hand in hand with the General Manager in monitoring outlets operational, activities and sales performance.

**Responsibilities**:

- Responsible for the smooth running of day-to-day operations to ensure that service and products presentation standards are maintained at all times.
- Responsible for overall planning, design, monitoring and control of operation of the outlet’s service.
- Monitor and follow up on sales results to achieve targets.
- To ensure all SOP and KPI policies and procedural requirements are adhered to by all outlets.
- To ensure all outlets maintain high standard of cleanliness, customer service and products quality.
- To understand profoundly of the outlet’s accounting procedure.
- Well aware of competitors in the market.
- To convey the Company’s objective and goals and ensure the goals are cascaded to all level within the responsible area.
- Lead and direct the outlets team to achieve operational goals in quality, customer service, delivery, output and product quality.
- Motivate staff and enforce staff discipline and compliance to Company policies.
- Implement improvement plan and assure proper techniques to achieve customer service excellence.
- Manage, supervise, motivate and train outlet staff in all aspects, such as performance, attendance, punctuality, dress code, staff roster etc, to optimize manpower planning and allocation.
- To ensure all outlets are adequately staffs and resourced.
- Plan and implement relevant operations activity plans align with HQ strategies.
- Execute and coordinate process improvement activities and modify schedules on plans as required for operational efficiencies and optimize profitability.
- Review and improve operations procedures aligned with the Company objectives on continuous improvement.
- Accurate and timely submission of operation reports to the Management.
- Work closely with Branch Managers to ensure excellent operation standards.
- Act as an intermediary between outlet staff and the Company.
- Advance work planning and scheduling in close co-ordination with the heads of different departments like Production, Human Resources, Marketing and Advertising and Promotion and Accounts.
- Attending and chairing all the management meeting regarding to outlet’s operation matters.
- Leading by example and to have a ‘Hand On’ approach to motivate the staff.
- Be on available on call and standby to resolve any urgent problems on emergencies of the outlets.
- To perform any other duties as and when directed by Accounts Manager and the Management.

**Requirements**:

- Bachelor’s Degree in marketing or equivalent;
- Minimum 8 years of experience in retail store operations and entrepreneurial mindset.
- Minimum 4 years of experience in a managerial position and proven leadership in managing people from diversified backgrounds.
- Must have good communication skills with wide networking.
- Good track record of having tackled genuinely ambiguous and strategic problems.
- Highly analytical, structured thinker with strong problem-solving skills and good in leading.
- Highly motivated and with a can-do spirit.
- **Remarks**:_
- _Open for Malaysian only. _

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Education**:

- Bachelor's (required)

**Experience**:

- People Management: 4 years (required)
- Retail management: 8 years (required)

**Language**:

- Mandarin (required)

Ability to Commute:

- Seri Kembangan (required)