Application Support Administrator

5 days ago

Kuala Lumpur, Malaysia Adaptavist Full time

**About Adaptavist**

Adaptavist is a global software innovator, enabling organisations to digitally transform how they collaborate and get work done. Founded in 2005 and with a growing global reach, our customers cut across every major industry and include more than half of all Fortune 500 companies.

Today, Adaptavist leverages its deep technical understanding of Atlassian and innovative partnership with Slack to help organisations embrace new ways of working to achieve competitive advantage.

Through trusted consultancy, app development, training, hosting, and licensing solutions, Adaptavist has established itself as the go-to partner of choice within the Atlassian Ecosystem.

**About the role**

This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers to automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

**What you'll be doing**:

- Monitor and respond to customer requests on the Adaptavist service desk
- Create projects, configure permissions and workflows and other solutions at the request of the customer
- Work on multiple administrative activities according to agreed upon customer priorities
- Communicate with the customer and other team members to understand and deliver configuration solutions
- Solve issues and provide best practice recommendations to the customer
- Record your work and time
- Follow security protocols that the customer may establish

**What we're looking for**:

- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Ability to demonstrable experience in consulting and user support
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
- Excellent written and verbal communications skills
- An ability to think innovatively and creatively
- Personable, helpful and professional attitude

**A few nice to haves**:

- Knowledge of the build process - Continuous Integration and Delivery
- Experience in using GitLab or Sonatype software
- Any knowledge of Linux or databases

Please check out our website to review our global benefits

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