After Sales Manager

1 week ago

Seremban, Malaysia NEXV SYNERGY SDN BHD Full time

1. Customer Service Management:

- Lead and manage the customer service team to provide excellent after-sales support.
- Develop and implement customer service policies and procedures.
- Handle escalated customer issues and complaints, ensuring quick and effective resolution.
- Monitor customer satisfaction metrics and develop plans to improve service quality.

2. Service Operations:

- Oversee the scheduling and management of repair and maintenance services.
- Coordinate with the technical support team to ensure timely and efficient service delivery.
- Manage spare parts inventory and ensure availability to minimize service delays.
- Develop and maintain relationships with external service providers and partners.

3. Sales Support:

- Work closely with the sales team to understand customer needs and expectations.
- Provide feedback and insights to the sales team based on customer interactions and service trends.
- Support the sales team in driving repeat business and upselling after-sales services.

4. Process Improvement:

- Analyze after-sales processes and identify areas for improvement.
- Implement best practices and innovative solutions to enhance after-sales service delivery.
- Monitor industry trends and adjust strategies to maintain competitive advantage.

5. Training and Development:

- Train and mentor after-sales staff to enhance their skills and knowledge.
- Develop training programs for new employees and ongoing training for existing staff.
- Promote a customer-centric culture within the team.

6. Reporting and Analysis:

- Prepare and present regular reports on after-sales activities, performance metrics, and customer feedback.
- Use data to drive decision-making and strategy development.
- Set and track key performance indicators (KPIs) for the after-sales team.

JOB REQUIREMENT
- At least have Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- Minimum of 5-7 years of experience in after-sales or customer service management, preferably in a related industry.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving skills.
- Customer-focused mindset with a commitment to quality service.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

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