Contact Centre Executive

2 weeks ago


Bukit Bintang, Malaysia Job Xcel Sdn Bhd Full time

Job Responsibilities:

- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up with internal and external parties on pending cases
- Manage and resolve customers’ complaints and feedback with a good closure
- Perform any other duties that may be assigned by the supervisor

Requirements:

- 2-4 years of experience in a call centre environment and/or insurance industry is preferred
- Passion for service, and the right aptitude and attitude to deliver excellent service
- Excellent written and verbal communication etiquette and manner
- Analytical mind and effective problem-solving skills
- As this role relies heavily on technology, it will be to your advantage if you are able to learn how to use new technologies rapidly
- Able to converse in Cantonese and Mandarin will be necessary as most of the clients are Chinese
- Willing to work on shift rotation, between 8:00am to 7:00pm

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bukit Bintang: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- good Mandarin (preferred)



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