Customer Service Consultant

1 day ago

Kuala Terengganu, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

**Job Duties**:
1. As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

2. Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

3. Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

4. To maintain accurate and comprehensive record of new and existing customers.

**Requirements**:
2. Preferably with retail experience in telecommunication products and services.

3. At least One (1) year of working experience in the related field is required for this position.

4. Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.

5. Sales oriented and able to work independently.

6. Good communication and good customer services.

7. Good discipline and work as a team.

8. Willing to work in Mayang Mall, Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, Kuala Terengganu, Terengganu

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

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