Customer Service Associate

2 days ago


Bangsar, Malaysia Cretev Sdn Bhd Full time

**Requirements**
- Fluency in Mandarin, written and spoken, is essential to effectively communicate with a diverse customer base.
- Minimum 2 years experience in contact centre (experience as leader role is added advantage)
- Proficiency in English and Malay, written and spoken.
- Minimum Secondary/SPM certification required.
- Ability to work onsite in rotational shift (Day Shift only).
- Capability to learn and adapt quickly to new information, processes, and technologies related to customer service.

**Responsibility**
- Collaborate with other team members and departments to escalate complex issues and ensure customer satisfaction, contributing to a positive and collaborative work environment.
- Identify and report recurring customer issues and trends to the management team, providing valuable insights for process improvement and service enhancement.
- Assist in the development and maintenance of customer service knowledge base and ensuring accurate and up-to-date information is readily available.
- Supervise and manage daily workflow to ensure projects are completed on time and to a high standard.

**Benefits**
- Allowances
- Health Insurance
- Panel Clinics (E-card)

**Additional Benefits**
- Training Provided
- Allowances Provided

**Location**
- Nearby to LRT Kerinchi (walkable distance)

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,500.00 - RM4,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development

**Experience**:

- Customer Service : 1 year (preferred)

**Language**:

- Mandarin (required)
- English and Malay (preferred)

Work Location: In person


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