Customer Service Executive

5 days ago


Kota Damansara, Malaysia My US Pizza Sdn Bhd Full time

**Customer Interaction**:

- Monitor and respond to customer inquiries, comments, and feedback on social media platforms (e.g., Facebook, Instagram, Twitter) and the company website.
- Provide timely and accurate information regarding menu items, promotions, and restaurant policies.
- **Feedback Management**:

- Collect and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with management to address recurring issues and enhance service quality.
- **Issue Resolution**:

- Handle customer complaints professionally and efficiently, ensuring a positive resolution.
- Escalate complex issues to appropriate departments when necessary.
- **Communication**:

- Maintain clear communication with customers regarding their inquiries and follow up as needed.
- Provide feedback to the marketing team regarding customer sentiments and suggestions.
- **Administrative Tasks**:

- Assist in maintaining customer service records and reports.
- Participate in training sessions to stay updated on product knowledge, service standards, and company policies.

Qualifications:

- High school diploma or equivalent; additional education in hospitality or customer service is a plus.
- Proven experience in customer service, preferably in the food and beverage industry.
- Strong written and verbal communication skills.
- Proficiency in social media platforms and online communication tools.
- Ability to work independently as well as part of a team.
- Excellent problem-solving skills and a customer-oriented mindset.

Additional Information:

- Flexibility to work evenings, weekends, and holidays as needed.
- Familiarity with restaurant operations is an advantage.

Pay: RM1,513.97 - RM3,757.27 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus



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