Customer Service Executive
5 days ago
**Customer Interaction**:
- Monitor and respond to customer inquiries, comments, and feedback on social media platforms (e.g., Facebook, Instagram, Twitter) and the company website.
- Provide timely and accurate information regarding menu items, promotions, and restaurant policies.
- **Feedback Management**:
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with management to address recurring issues and enhance service quality.
- **Issue Resolution**:
- Handle customer complaints professionally and efficiently, ensuring a positive resolution.
- Escalate complex issues to appropriate departments when necessary.
- **Communication**:
- Maintain clear communication with customers regarding their inquiries and follow up as needed.
- Provide feedback to the marketing team regarding customer sentiments and suggestions.
- **Administrative Tasks**:
- Assist in maintaining customer service records and reports.
- Participate in training sessions to stay updated on product knowledge, service standards, and company policies.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or customer service is a plus.
- Proven experience in customer service, preferably in the food and beverage industry.
- Strong written and verbal communication skills.
- Proficiency in social media platforms and online communication tools.
- Ability to work independently as well as part of a team.
- Excellent problem-solving skills and a customer-oriented mindset.
Additional Information:
- Flexibility to work evenings, weekends, and holidays as needed.
- Familiarity with restaurant operations is an advantage.
Pay: RM1,513.97 - RM3,757.27 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
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