Executive, Customer Care

2 weeks ago

Sepang, Malaysia Teleport Full time

**ABOUT US**

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

**SALARY RANGE : MYR 2,800 - MYR 3,400**

**A DAY IN A LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Respond to customer queries promptly and professional
- Communicate solutions and information to merchants and consumers effectively
- Route escalations to the appropriate channels
- Engage in training and development initiatives to improve technical and soft skills

**Requirements**:

- Will be required to work rotating shifts, including weekends and public holidays.
- Must have previous experience in providing exceptional customer service.
- Strong background in logistics, both air and road transport is a plus.
- Experience in e-commerce and start-up environments will be highly advantageous.
- Proficiency in using various communication channels such as E-mail, Chat, and Social Media.

**Benefits**

**Work-Life at #TeamTeleport**
- Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
- Unlimited training -You will have access to a wide range of learning resources including Notion
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

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