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Customer Service Executive

2 weeks ago

Kepong, Malaysia Joie Confinement Center Full time

Requirements:

- Must be willing to work in shift (morning shift and afternoon shift)
- Must be willing to work on weekend and public holiday
- Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
- Computer proficiency to include Excel, Word, Outlook and company software system
- Maturity and self-motivated
- Required Language(s): English, Bahasa Malaysia, Mandarin
- Able to communicated in Mandarin is an advantage
- Preferably Junior Executive specialized in Customer Service, Hotel Management/Tourism Services or equivalent

Duties & Responsibilities:

- Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
- Register all customers check
- in, make sure all pertinent information is obtained and recorded
- Deliver excellent customer service to all guest to ensure quality service thorough their stay
- Responsible for customers’ enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
- To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
- Assist in create and manage sales document include invoices, receipts etc
- To answer incoming enquiry and make necessary appointment arrangement
- To assist in attend customer and close sales/follow up on sales, provide before and after sales services
- Create frequent reviews and reports based on sales and marketing activities
- Good understand with work flow and services provided by the company
- Assist and supervise the housekeeping team and perform quality checks
- Maintain clean and organized workspace to enhance productivity
- Adhere to all company standards, procedures and guidelines
- To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to
- time

**Salary**: RM2,000.00 - RM3,300.00 per month

**Benefits**:

- Meal provided
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)