Payroll Specialist

**Description**:
Let’s grow together
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
As a Payroll Consultant, you’ll be the backbone of our HR operations across multiple APAC countries from Malaysia and Singapore to China, Hong Kong, Thailand, Vietnam, and Japan. Your role is all about making sure payroll runs smoothly, on time, and in compliance with local laws. You’ll also support broader HR operations, ensuring employee records, benefits, and processes are accurate and seamless across borders.
Payroll Management
- Process monthly payroll across APAC, ensuring accuracy and compliance with local tax, social security, and labour regulations.
- Validate payroll inputs (attendance, leaves, bonuses, deductions) and reconcile reports before disbursement.
- Resolve payroll-related queries promptly and accurately.
- Liaise with external payroll vendors and ensure seamless delivery.
- Oversee statutory filings (tax, CPF/EPF, pension, etc.) in compliance with local requirements.
- Maintain proper payroll records for audits.

HR Operations Support
- Administer employee lifecycle processes (visa, transfers, promotions, exits).
- Maintain accurate records in HRIS (SAP/SuccessFactors/Deel).
- Support benefits administration (insurance, leave, allowances).
- Ensure compliance with local labour laws and internal policies.
- Assist in HR audits and provide reports for management.
- Collaborate with Finance, Legal, and vendors to streamline HR processes.

Compliance & Reporting
- Keep up with labour law changes across APAC and ensure payroll/HR compliance.
- Generate payroll and HR reports for management and regulators.
- Support year-end payroll processes, including tax filings and bonus calculations.

Process Improvement
- Recommend enhancements to streamline payroll workflows.
- Support payroll system upgrades, testing, and new implementations.

What are we looking for?
You will have a diploma or Bachelor’s in HR, Finance, Business Administration, or related field.
3-5 years of HR operations & payroll experience, ideally in a multi-country APAC setup.
Strong knowledge of payroll regulations in at least 2-3 APAC countries.
Experience with HRIS (SAP, SuccessFactors, ADP) and payroll systems.
Advanced Excel skills (pivot tables, VLOOKUP, formulas).
Strong analytical ability and high attention to detail.
Excellent communication skills; proficiency in English required, with additional APAC language(s) a plus.
Discretion in handling confidential information.
Why choose us?
We value optimism, caring, togetherness, reliability, and determination.
**We have more than 2600 employees worldwide**: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
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