Rma Helpdesk

**Position: RMA Helpdesk Executive**

**Location: Bayan Lepas, Penang**

**Employment type: Contractual**

**Responsibilities**:

- Manage task given within the operation hours specified.
- Address and monitor any issues reported.
- Follow up pending requests or receipt until closure.
- Collate orders in statistical report, update data and maintenance.
- Managing reports related to the customer.

**Job Requirements**:

- Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
- Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
- Good English with the ability to speak & read Mandarin.
- Must be able to handle high volume request timely and resolve shipment/ returns issues.
- Good Analytical skills and understanding of complex business processes will be an advantage.
- Fresh graduate is welcome to apply.

**Working Hours**:

- Monday to Friday from 8:00 am to 5:30 pm

Pay: From RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)