Supervisor, Entitlements

**What is the opportunity?**
Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographic time zones. The country employs a global operating model to maximize efficiencies across time zones and supports a 24/5 operations.

**Region**: Lux
**Working hours**: 03:00PM-12:00AM / 04:00PM-01.00AM

**What will you do?**
- Ensure that all allocated corporate events are:
validated, checked and authorised within the required timeframes
Processed in adherence to the operational procedures
- Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
- Ensure that the correct templates are used for the generation of event details
- Ensure all failing messages are repaired and resent.
- Ensure that the all instructions are processed and validated within the required deadlines
- Ensure all outbound advices are sent within the necessary deadlines
- Ensure all data entries are processed accurately and within the required timeframes
- Ensure that escalated client enquiries are answered within agreed service standards
- Ensure efficient allocation and management of work throughout the team.
- Responsible for ensuring all cash entitlements resulting from assigned corporate events are positioned and credited to clients accounts in line with currency deadlines
- Compliance with Treat Client Fair policy and complaint procedure Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available
- To ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss or client service concern
- Continually ensure complete awareness of Client, Agent and Inter-departmental Service Level Standards / Agreements and ensure compliance at all times
- Interaction with people at all levels both inter departmental and across Global Custody and Fund Services

**What do you need to succeed?**
**Must-have**:

- Must possess a thorough and methodical approach to the accurate processing of all allocated Corporate Actions.
- In depth knowledge and experience of Corporate Actions.
- Good written and verbal communication skills.
- Ability to use initiative.
- Excellent attention to detail.
- Good interpersonal skills and networking abilities with sub-custodians and internal departments.
- Ability to work as part of a team or alone to achieve collective goals
- Good organization skills and ability to priorities workloads to meet tight deadlines.
- Be able to work under pressure.
**Nice-to-have**:

- Investment Operations Certificate (IOC) qualifications

**Working Condition**:

- Shift conditions of home location
- Plus early/late coverage as required
- Flexibility in working hours may be required
- Requirement to work local and/or home location public holidays as per business needs

**What’s in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded