Japanese Speakers

5 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

**Key Responsibilities**:

- **Troubleshooting**: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
- **System Maintenance**: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
- **Reporting**: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
- **Communication**: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
- **Collaboration**: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.

**Skills & Qualifications**:

- Demonstrated ability to carefully follow detailed instructions and operational manuals.
- Experience with incident management tools for example Service Now.
- Excellent problem-solving and analytical skills with meticulous attention to detail.
- **Excellent written and verbal communication skills in Japanese. (N1 or N2)**:

- Ability to work independently and as part of a team.
- Ability to work effectively under pressure and manage multiple priorities.
- Ability to work a rotating shift schedule, including weekends or public holidays.
- Work exclusively on-site in a designated project room in HQ.

**Who We're Looking For**:

- Fresh Graduates and entry-level applicants who are interested in starting their careers in customer service are encouraged to apply; training will be provided.
- Required language(s)**:Proficient in Japanese**(at least JLPT N1/2) and English both written and spoken to serve customers in Japan.
- IT Knowledge or SD experience added advantage.

**What We Offer**
- Salary: RM8,000 - RM10,000
- Shift Allowance & Language Allowance provided

Pay: RM8,000.00 - RM10,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

**Language**:

- Japanese (preferred)

License/Certification:

- N1 or N2-license (preferred)

Work Location: In person

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