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E-commerce Executive

2 weeks ago

Kulim, Malaysia Lion File Marketing Sdn Bhd Full time

Oversee and manage day-to-day operations of E-Commerce Marketplaces (Webstore, Lazada, Shopee etc)
- Timely update and upload new products and product listings.
- Create and maintain product listings, such as product description, status, price, and images when required.
- Liaise with customers regarding missing/damaged items or returns.
- Manage returns, arrange replacements or refunds, and maintain accurate records. Prepare bi-weekly reports for returns and refunds across all marketplaces.
- Ensure the attractiveness of Marketplace & Webstore at all times.
- Manage customer inquiries and customer service.
- Liaise with stakeholders on upcoming deals/promotions.
- Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables.
- Work with Sales & Marketing team for branding and awareness activities.

**Qualifications**
- Bachelor's Degree, Post Graduate Diploma, Professional Degree.
- Minimum 2-3 years of related experience in E-commerce.
- Highly knowledgeable about e-commerce platforms like Shopify, Shopee, Lazada, Facebook etc.
- Passionate about E-commerce and online marketing initiatives. Proven experience in managing online marketplaces, data analysis, ERP, POS system, and IT project management.
- Strong analytical skills and ability to translate data into actionable insights.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
- Attention to detail and strong organizational skills to manage multiple tasks and projects.
- Proactive, resourceful, detail-oriented, well-organized, self-directed, and able to thrive in high-pressure situations.
- Able to work independently with minimum supervision, self-motivated, and a good team player.
- Ability to handle multiple tasks, prioritize, and work efficiently under tight deadlines.
- Good command of English, Mandarin, and Bahasa Malaysia in both spoken and written.
- Ability to adapt to a fast-changing environment.
- Proactively seek solutions until issues are resolved.
- Basic knowledge of graphic design is an added advantage

**Job Types**: Full-time, New-Grad

Pay: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays

Supplemental pay types:

- Yearly bonus

**Experience**:

- Picking & packing: 1 year (preferred)