Facilities Admin Specialist, Anz

**About the Role**:
Working together with the Head of Group Property, ANZ (HOGP), Property Manager (PM), Lease Administration Manager (LAM), Project Manager Design & Construction (PMD&C) & Network Optimisation Implementation Team to provide effective management and support of all property related matters across all William Demant entities within Australia and New Zealand.

**Your Main Responsibilities and Tasks**:

- Provide administrative support to the HOGP & Property Team
- Provide assistance with all Property Reactive and Preventative Maintenance in a prompt and efficient manner, using the company’s service desk system, across the retail and commercial portfolio in Australia and New Zealand including but not limited to;
- Essential services including utilities, Electrical, Fire and Air Conditioning
- Plumbing, Electrical, Carpentry, gardening, cleaning
- Locks, Keys & security services
- Water filters, hydro taps, and hot water systems
- Waste management services
- Emergencies and insurance claims
- Provide assistance with clinic procurement as required
- Provide assistance with the preparation of the monthly rent roll
- Provide assistance with reconciliation of rent and operational outgoings
- Provide assistance with the management of the maintenance mailbox
- Provide assistance with the management of the property mailbox
- Liaise and build relationships with internal and external stakeholders, including staff across all business units, landlords, solicitors, contractors, insurance companies and managing agents
- Other duties as required from time to time

**To Qualify for the Role**:

- Minimum of 5 years’ experience in property, facilities management, finance, ideally within a multisite retail environment
- Solid understanding of building practices, Cost Management, Architectural design & Mechanical, Engineering & experience engaging these vendors/external providers
- Knowledge of prevailing property laws
- Understanding of licensing and permits within local councils
- Budgeting and forecasting experience
- Knowledge of Lease Eagle, Basware, Trello preferred

**Skills and Abilities**:

- Highly service-oriented with a strong drive to support internal customers
- Skilled in effective, commercially sound negotiations with property agents and landlords
- Builds positive relationships with stakeholders, including staff, customers, contractors, and suppliers
- Sharp attention to detail, especially in financial matters and report writing
- Proven ability to manage multiple projects and competing priorities
- Clear and persuasive communicator with solid negotiation and influencing skills
- Confident in making independent, policy-aligned decisions under pressure
- Expert in workload prioritisation and meeting tight deadlines
- Proficient in preparing and presenting both oral and written reports
- Strong problem-solving skills with a proactive mindset
- Patient listener with strong interpersonal sensitivity
- Eager learner with a can-do attitude and growth mindset
- Welcomes constructive feedback for continuous improvement
- Capable of working independently with mínimal supervision
- Highly collaborative with strong teamwork abilities
- Familiar with prevailing property laws and compliance standards
- Maintains excellent personal presentation and professionalism
- Results-driven and committed to delivering high-impact outcomes

**Working Relationships**:
**Internal Relationships**
- Hearing Care Sales & Operations Managers
- Hearing Care clinic teams (staff)
- Legal Counsel
- Demant Support Services (Property, Finance, IT, People & Culture, Workcover, Marketing)
- Audmet business units (wholesale, diagnostic, production)

**External Relationships**
- Landlords and property management companies
- Councils and authorities related to property matters
- Contractors and subcontractors for office and clinic maintenance and fit-outs

**Join an organisation based on Trust, Openness, and Innovation**:
You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

**We Offer**:

- Grow your career in a global company
- Work with advanced technology in an exciting industry
- Enjoy flexible work and a good work-life balance
- Be part of a supportive and collaborative team
- We value honest communication and a positive work environment
- Take on a meaningful, independent role
- Access training and development opportunities
- Travel internationally for work
- Benefit from a hybrid workplace
- Enjoy great benefits for your well-being
- Join a fast-growing company improving hearing care worldwide

**About De