Sales Admin Assistant

1 week ago


Setapak, Malaysia Telekung Hiqmah Full time

**About Us**:
We are seeking a **Sales Admin Assistant** to join our team. You will be responsible for developing and implementing effective Sales strategies that align with our business objectives and help us reach our target audience.

**Responsibilities**:
**Process Optimization and Enablement**:

- Streamline and optimize overall sales and marketing workflows to improve efficiency and effectiveness across all channels.
- Ensure alignment between sales and marketing teams by implementing standardized internal processes and tools.
- Develop and maintain comprehensive product knowledge brochures and SOPs for the sales team.

**Customer Service** **(Escalation & Documentation)**:

- Handle escalated or complex customer inquiries that require coordination beyond the immediate online transaction.
- Document common customer service procedures and FAQs for internal reference.

**Data Analysis and Reporting**:

- Prepare data analysis from all sales channels (including but not limited to Tik Tok, Shopee, and dropships) and marketing activities.
- Analyse overall sales and marketing data to provide actionable insights and recommendations for strategic decisions.
- Create and maintain dashboards to monitor overall KPIs, including lead conversion rates, pipeline performance, and campaign ROI across all channels.
- Prepare regular reports for leadership to track overall performance and identify trends.

**Collaboration and Alignment** **(Internal Focus)**:

- Act as a liaison between sales and marketing teams, ensuring seamless internal communication and collaboration on overall strategies and processes.
- Participate in sales and marketing meetings to share insights and updates on operational performance across all channels.

**Campaign Support** **(Cross-Channel Tracking)**:

- Support marketing teams in planning and executing campaigns by ensuring proper cross-channel tracking and measurement.
- Assist with segmentation, audience targeting, and personalization strategies to maximize overall campaign impact

**Requirements**:

- Education: Bachelor’s degree in business, Marketing, Analytics, or a related field. Equivalent practical experience will also be considered.
- Female Only
- Proficiency in CRM tools.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent organizational and project management skills.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Proficiency in Excel, Google Sheets, or other data analysis tools.
- Fresh graduates with a strong aptitude for data analysis and a passion for sales and marketing are encouraged to apply.
- 1-2 years of sales admin or marketing experience (preferred).

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Fixed shift

**Experience**:

- Digital marketing: 2 years (required)


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