Customer Support Officer

2 weeks ago

Mont Kiara, Malaysia ACE Language Centre Full time

**Position**: Customer Support Officer
**Location**: ACE Education, Malaysia Employment
**Type**: Full-Time ONSITE
**Hiring Location**: Mont Kiara ,Kuala Lumpur

**About Us**:
**Key Responsibilities**:

- **Customer Interaction**:_
2. Understand and assess customer needs to provide appropriate information and assistance.
3. Anticipate customer needs and provide proactive solutions.
- **Service Coordination**_:
1. Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
2. Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
3. Monitor customer satisfaction and identify areas for improvement.
- **Feedback and Reporting**_:
1. Collect feedback from clients to improve services and customer satisfaction.
2. Maintain accurate records of customer interactions and prepare regular reports for management.
- **Administrative Support**:_
1. Assist in managing customer databases and updating information as needed.
2. Support event coordination, including workshops and open days.

**Qualifications and Skills**:

- **Education**:_
1. Diploma or Bachelor's degree in Customer Service, Business Administration, or a related field.

**Experience**:
1. At least 2 years experience in a customer service or support role is preferred.
2. English Communication skill is Mandatory

**Skills**:
1. Strong interpersonal and communication skills (verbal and written).
2. Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
3. Ability to manage multiple tasks and work in a fast-paced environment.
4. The ability to prioritise tasks and manage time effectively.
5. High level of professionalism, with a positive and proactive approach.
- **Personality Traits**_:
1. Customer-oriented, proactive, and problem-solving mindset.
2. Patience, adaptability, and attention to detail.
- **What We Offer**:_
Competitive salary package.
Opportunities for career development and training.
A friendly and collaborative work environment.
The chance to make a positive impact in the education sector.

Deadline: 10-DECEMBER-2024

Pay: RM1,800.00 - RM2,200.00 per month

Expected Start Date: 11/26/2024

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