Contact Centre Advisor
1 week ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
Sound like you? Then read on.
About the Role
1. To be the first point of contact for members, end users, clients, service providers and colleagues. Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
- 2. Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.-
- 4. Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures.- 5. Take ownership and manage cases with a view to moving them forward in the best interests of the member and client-
- 7. Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.-
- 9. Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.- 10. Carry out any other duties/ad-hoc task/projects as requested by the manager.- 11. Provide cross support team to other functions whenever necessary.- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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