Call Center Consultant

1 day ago

Shah Alam, Malaysia Agensi Pekerjaan 3S Talent Search Sdn. Bhd. Full time

**Call Center Consultant (12 months contract)**

**Basic: RM1800 to RM2000 + Allowance**

Venue: Shah Alam, Selangor

5 working days / week

Working hours**:Rotating shift** (Earliest shift STARTS at 6.30 am, Latest shift ENDS at 2.00 am) (9 hours shift)

Our client is a leading and trusted digital connectivity and services company, empowering societies and keeping customers connected to what matters most.

**Job Highlights**

Quick Progression & Regional Exposure
Career Development
High Remuneration

A dynamic working environment with regional exposure and career growth opportunities awaits the successful applicant.

**Responsibilities**:

- Handling inbound call for prepaid, postpaid and other internet product on customer enquiries.
- Handling general enquiry such as billing or roaming services inquiry from customers.
- Build good relationship with customer and offer good services to customer via the phone conversation.
- Manages and resolves customer complaints.
- Build brand loyalty of customer towards company services and product.

**Requirements**:

- Experience in Customer Service roles is desirable
- Good command of spoken and written English and Bahasa Malaysia, Mandarin is additional advantage
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure.
- Able to start immediately with short notice is an added advantage.
- MUST be able to work on shift, weekends and public holidays.
- **Fresh Graduate** are encouraged to apply.
Would appreciate if you could WhatsApp to Joey 016-977 0717 or Alex Lin 012-663 2477(I am using WhatsApp for communication) to share with us your updated profile, career plan and accomplishments.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM1,800.00 - RM2,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Night shift

**Education**:

- STM/STPM (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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