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Service Delivery Manager
2 weeks ago
**In this role you will be responsible for**:
- Maintaining positive relationships with customers.
- Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Identifying customer needs and overseeing service delivery within the business context.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organised and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
- Experience in customer service, leadership, and logistics may be advantageous.
- Having working experience in AS400, UNIX, Oracle RAC, Linux, Oracle Database, Windows, Weblogic is a plus.
**Requirements for this role include**:
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Good communication skills.
- Excellent leadership and customer service skills. Strong teamwork skills and attention to detail.
**Qualification**
- A Bachelor’s degree in Engineering / Equivalent / A degree in Business-related field.
