Thai Native or Thai Speaking Digital Marketing

1 week ago

Kuala Lumpur, Malaysia Coreil Consulting Full time

Location: Kuala Lumpur ( with **LRT, MRT & KTM)**

**Company Introducing**

Our client, the Southeast Asian digital customer service and marketing provider to technology firms and blue-chip company. They are a team dynamism have led to growth in 12 strategic locations, with more than 14,000 talents, attributed to the trust high-growth brands place. They also help clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.
- Provide support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
**Requirements**:

- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Good in verbal and written communication **skills in English** and the language of the supporting market.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Day shift
Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:

- working: 1 year (required)

**Language**:

- Thai (required)

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