Payment Operations Support
5 days ago
**Contract Duration**:12 Months (Renewable)
**Work Location**: Mercu2
**Work Arrangement**: Work in Office
**Work Hours**: 5 Days Working, 2 Days Off (Weekend shift included)
- 9.30 AM - 6.30 PM
**Responsibilities**:
- Be the go-to person for handling user inquiries on payment issues through our ticketing system.
- Work closely with our Customer Support team to resolve cases quickly and smoothly.
- Liaise with different teams to investigate and solve payment-related concerns.
- Keep an eye on payment and refund processes, making sure everything runs on time and error-free.
- Support special tasks or projects when needed.
**Job Requirement**:
- 1-2 years’ experience in e-commerce, e-wallet, or similar industry (fresh grads with strong interest are welcome too).
- Comfortable with Excel and can prepare simple reports.
- Logical thinker and problem solver.
- A proactive team player who’s eager to learn and grow.
- Motivated, goal-driven, and ready to make an impact.
**Salary Package**:
- Basic Salary : RM 2,200.00
- KPI Incentive : RM 400.00
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,200.00 - RM2,600.00 per month
Application Question(s):
- Are you able to start immediately?
- How long is your notice period?
- How many years of experience in e-commerce or e-wallet industry?
Work Location: In person
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