Finpro Claims Advocate

1 week ago

Kuala Lumpur, Malaysia Marsh Full time

We are seeking a talented individual to join our** Claims Advisory**team at **Marsh & McLennan Asia Business Services (MMABS)**. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

**FINPRO (Financial Lines & Professional Indemnity) Claims Advocate**

**We will count on you to**:

- Provide assistance to the Regional FINPRO Claims team, and work on ad-hoc projects relating to claims reporting, efficiencies and trends.
- Ensure claims turnaround times meets service standards.
- Formulate claims strategies with clients and coordinate all parties (insureds, insurers, client’s lawyers and the insurer’s lawyers), to satisfy policy coverage requirements and to achieve maximum settlement of claims.
- Review insurance policy wordings and suggest improvements where appropriate, liaising with the Marsh placement brokers.
- Assistance with presentations, workshops, client onboarding processes as and when necessary.

**What you need to have**:

- ** Bachelor of Laws/ Previous legal experience, OR someone with 2+ years of FINPRO experience (including Professional Indemnity, Directors & Officers Liability, Medical Malpractice/ Professional Indemnity Schemes and the like).**:

- Experience with technology-driven solutions in claims management is highly desirable.
- Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
- The ability to build solid relationships at all levels both with internal and external stakeholders.
- The Ability to digest and present information in a friendly format.
- Good written and verbal communication skills (advantageous if in Cantonese, Mandarin and English).
- Customer service experience, with problem solving skills.
- Proficient in MS Office Products (Word, Excel, PowerPoint).

**What makes you stand out**:

- Willingness to learn, possess a positive attitude and able to work in a fast-paced environment
- Self-motivated, highly organized, resourceful and meticulous
- Ability to multi-task and work well under pressure
- Ability to work independently as well as within a team

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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