Customer Success Specialist for Airline

1 week ago

George Town, Malaysia Teleperformance Malaysia Full time

Job Code: ID-SIA-CSS-KR-001

**~Job Highlights~**
- Medical and Insurance Coverage
- World Class Training and Career Progression

**~Job Responsibilities~**

We are looking for Native Korean
- CSS represents the brand, the culture, and values of our clients
- How you convey will be how our client is perceived by the customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Handle customer’s concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customers

**~Job Requirements~**
- Highly preferred 6 months to 1 year of minimum experience with the travel experience.
- Decision-making skills and analytical skills are highly needed competencies due to nature of

the program.
- Experience working in the hospitality/travel/airline industry is skills are highly needed

competencies due to nature of the program.
- Priority is for applicants with experience. Those without experience but have met the

minimum qualifications can still be considered.

**~Company Overview~**

Teleperformance is the global leader in outstanding customer experience.

We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.

With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.

We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

**Salary**: From RM8,100.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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