Human Resources Representative

5 days ago

Batu Kawan, Malaysia Micron Full time

**Responsibility Description**

**Business Operator**
- Handle process requests and transactions in a timely and accurate manner, as per the defined SLAs, using the platforms of Workday, SAP, ServiceNow/
- Utilize the knowledge base to research or troubleshoot request/enquiries as needed to provide responses and clarifications to improve first call/time resolution.
- Provide Requestor with Information, Or Refer or Escalate to the Appropriate Resource
- Ownership of management and maintenance of Personnel and Organizational program level Records
- Use escalation matrix in a proactive manner to bring specific incidents to attention of SMEs/Supervisor
- Update personnel information in People systems and tools in a timely and accurate manner.
- Provide inputs to Supervisor/Manager regarding changes, gaps, or improvements, as needed.
- Receive Training from Service Manager or Appropriate Party for New or Changed Services
- Updating and management of Standard Operating Procedures and knowledge base on a frequent basis which includes Identifying repetitive questions or requests that can be addressed through the self-service model (PeopleNow/, FAQ, Employee/Manager Self Service)
- Support People System Transactions and Programs Across the Employee Lifecycle across the People functional areas globally.

**People Developer**
- Work collaboratively with the team members to foster the culture of inclusiveness.
- Share the learning and knowledge with team to bring about standardization and best practice sharing.

**Value Creator**
- Lead/Support Projects, as assigned, in driving improvement projects to enhance People team’s performance and efficiency in delivering People services.
- Ensure confidentiality of Human Resources related information and data

**Requirements**:

- Bachelor's Degree in any discipline.
- Minimum 2-5 years of relevant work experience in Human Resource, preferably in the manufacturing sector.
- Good interpersonal, communication and negotiation skills, with a good command of written and spoken Bahasa Melayu and English. Proficiency in other local languages is advantageous.

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