Customer Service Officer

**Job description**

Customer Service Officer

Operation

2) Provide accurate information & direction to the visitors: Must be familiar and knowledgeable about the shops and products in the Centre and the key tourist spots around the area

3) Provide updated information on events and promotions activities in Central Market to the visitors. Always maintain the good image of Central Market when giving out information.

4) Encourage visitors to fill in the survey forms

5) Handle tenants & visitors' complaint tactically. Channel the complaints immediately to the person in-charged to ensure problems are solved, this includes malfunction of AP machines, vending machines and ATM

6) Play appropriate music or mike announcements whenever required.

Report to respective department immediately should there be any issues/ technical problem on the p.a system

7) Record tour bus arrivals and the number of tourists brought by the registered tour guides. Ensure the information is correctly recorded & vouchers are issued out accurately

8) Ensure that brochures. leaflets or materials displayed at the counter or information rack are replenished and are always sufficient. Also, to ensure all internal communication forms are adequate for daily operations

9) Ensure good housekeeping of the information counter with all things neatly arranged and stored, with no food and drinks visible during working hours. Also, to ensure all equipment’s and machines fie car park endorsement system, credit card terminal etc.) at the counter are

maintained in good working condition and is not misused

10) Inform Complex Manager and Security of happenings observed in the Centre. This includes prompt notification of any dignitaries or VIPs visiting the Centre and of any incidences observed which may affect the security or image of the Centre including snatch thieves, stalkers and any other form of harassments.

11 Maintain an updated list of all telephone extensions. company contacts and emergency contact numbers for police, hospitals, fire department

12) Ensure manual cash collection. credit card sales, sales of locker token, sales of company merchandises, penalty or damage compensation are handled according to SOP and all the sales/collections must be submitted to account department every day

13) Endorse or validate free parking for VIPs. tour van, taxi port klang, event organizer etc according to SOP

14) Issue shooting/ activity pass to the individual or groups after approval given by the management

15) Complete and submit daily report to the management punctually

16) Response to any emergency situation calmly and provide necessary assistance/ support to the visitors and other department as and when required

17) Perform any other duties which may assigned by the management

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)