Guest Service Assistant

2 days ago

Kuala Lumpur, Malaysia Travelodge City Centre Full time

**Responsibilities**
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's
- Works closely with the housekeeping department in the keeping room status reports up to date
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, etc.
- Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the Duty Manager
- Maintains the cleanliness and neatness of the front desk area.

**Requirements and Qualifications**
i Diploma in hospitality or service related discipline

iii Ability to remain calm whilst under pressure

iv Commitment to delivering a high level of customer service

v Excellent grooming standards and professional deposition

vi Ability to work on your own and as part of a team

vii Competent level of IT proficiency

**Job Types**: Part-time, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Part-time hours: 45 per week

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- On call
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

  • Guest Service Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia IBIS KUALA LUMPUR CITY CENTRE Full time

    **Job Description**: - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently...

  • Guest Service Assistant

    11 hours ago

    Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

  • Guest Service Assistant

    4 days ago

    Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

  • Guest Service Assistant

    11 hours ago

    Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

  • Guest Service Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia i-City Shah Alam Full time

    Deliver attentive and thoughtful service with relaxed efficiency, ensuring every guest feels valued. - Welcome guests warmly, handle check-ins and check-outs promptly, and ensure smooth guest registration. - Maintain guest profiles by updating preferences and special requests accurately in the system. - Handle guest inquiries and requests via phone or...

  • Guest Services Assistant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time 18,000 - 30,000 per year

    DUTIES AND RESPONSIBILITIESRegister guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations,...

  • Guest Service Assistant

    1 week ago

    Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Duties and Responsibilities - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship...

  • Guest Service Assistant

    2 days ago

    Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with your own colleagues and all...

  • Guest Service Assistant

    2 days ago

    Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...

  • Guest Services Assistant

    1 week ago

    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...